FAQ's
At High Rise Homestead, we’re more than an online store—we’re a community of like-minded individuals dedicated to transforming urban living through sustainable choices. Rooted in our belief that small actions create big impacts, we foster a culture where eco-conscious decisions become second nature.
By prioritizing products that are sustainable, ethically sourced, and environmentally friendly, we’re collectively reducing our carbon footprint and promoting a greener future.
Every purchase supports a lifestyle that values quality, durability, and environmental stewardship—reflecting our shared commitment to living in harmony with the planet.
Together, we’re proving that modern city living and rural-inspired homesteading sustainability can coexist beautifully.
Our products are proudly made in the USA. Further supporting our initiative, communities and each other for a sustainable future.
Please see our live chat feature for product inquiries and basic information seven days a week. Live chat is available daily 10am-8pm CST.
You may also email us through our chat feature, contact page, home page or directly at info@highrisehomestead.com.
Privacy Policy
How We Collect and Use Your Personal Information: To provide our Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us and your data preferences.
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Please see our full privacy policy located at the bottom of our page for more information.
Terms of Service
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please see our full terms of service and conditions at the bottom of our page for more information.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@highrisehomestead.com. Please see our full refund policy at the bottom of our page for more information.
Shipping Policy
We offer economy shipping on most items, and standard shipping on all items via the most efficient available shipping option based on product and location.
International shipping is not available.
• UPS.
• USPS.
• USPS Ground Advantage.
• USPS Priority Mail.
• CDL.
• SpeeDee.
• GLS.
• Better Trucks.
• UDS.
• Asendia.
• DHL.
We offer free economy and standard US shipping on all orders over $50. Please note that specialty orders may require an additional shipping fee for any shipping costs over $10 USD. You can view shipping cost breakdown at checkout, after you have entered your shipping address information.
For more information, please reach out at info@highrisehomestead.com
Practical, Sustainable, City Living.